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Privacy Policy

How we collect, use and protect your personal information.

Last updated: 16 August 2026

Integrated Wellness UK (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect, why we collect it, and what we do with it. It applies to this website and to the therapy, EMDR, coaching and workshop services we provide.

Who we are

Integrated Wellness UK is a psychotherapy, EMDR, coaching and therapeutic workshop practice based in London, United Kingdom.

The information we collect

Depending on how you interact with us, we may collect:

  • Contact details — your name, email address, telephone number and, where relevant, postal address.
  • Enquiry details — anything you choose to tell us when you get in touch or book an introductory call.
  • Health and wellbeing information — the information you share during assessment and sessions, and any clinical notes we make.
  • Appointment and payment records — dates of sessions, fees charged and payments received.
  • Website information — technical data such as your IP address, browser type and the pages you visit. See our Cookie Policy.

Health information and why it needs extra care

Information about your physical or mental health is “special category” data under the UK GDPR and is given additional protection in law. We only collect it where it is necessary to provide your care, we keep it to the minimum required, and we store it securely and separately from general correspondence wherever practical.

Our lawful bases for processing this information are Article 9(2)(h) — the provision of health or social care and the management of health care systems — and, where appropriate, your explicit consent.

How we use your information

  • To respond to your enquiry and arrange a free introductory call.
  • To assess whether our services are suitable for you, and to provide them.
  • To keep appropriate clinical records, as our professional bodies require.
  • To arrange appointments and send reminders.
  • To take payment and keep accounting records.
  • To meet our legal, regulatory and insurance obligations.

Our lawful bases for processing ordinary personal data are contract (to deliver the service you have asked for), legal obligation (for example tax records) and legitimate interests (running the practice safely and responsibly).

We do not use your information for automated decision-making or profiling, and we do not sell it to anyone.

Confidentiality and its limits

What you share in sessions is confidential. There are a small number of situations in which we may need to break confidentiality, and wherever possible we would discuss this with you first:

  • Where there is a serious risk of harm to you or to another person.
  • Where a child or vulnerable adult may be at risk.
  • Where we are required to disclose information by law or by a court order.
  • Where disclosure is required under counter-terrorism or money-laundering legislation.

Our practitioners discuss their work in regular clinical supervision, which is a professional requirement. Supervision is itself confidential and clients are not identified by name.

Who we share your information with

We do not share your information except where it is necessary:

  • Clinical supervisors — anonymised, as described above.
  • Your GP or another health professional — only with your consent, or in an emergency where there is a risk to life.
  • Service providers — for example our email, video-calling, booking and payment providers, who act on our instructions.
  • Professional bodies, insurers or legal advisers — where we are required to, for example in the event of a complaint or claim.

Some providers may store data outside the UK. Where that happens we make sure appropriate safeguards are in place, such as UK adequacy regulations or International Data Transfer Agreements.

How long we keep it

  • Enquiries that do not lead to sessions: 12 months.
  • Adult client records: 7 years after the last session, in line with insurer and professional body guidance.
  • Records relating to children and young people: until their 25th birthday.
  • Financial records: 6 years, as required by HMRC.

When a retention period ends, records are securely deleted or destroyed.

Keeping your information secure

We take appropriate technical and organisational measures to protect your information, including encrypted storage and transmission, password protection, restricted access, and keeping paper notes in a locked cabinet. No system is completely secure, but we review our arrangements regularly.

Your rights

Under UK data protection law you have the right to:

  • Ask for a copy of the personal information we hold about you.
  • Ask us to correct information that is inaccurate or incomplete.
  • Ask us to delete information, where there is no legal or professional reason for us to keep it.
  • Ask us to restrict how we use your information, or object to our using it.
  • Ask us to transfer your information to another provider.
  • Withdraw your consent at any time, where we rely on consent.

To exercise any of these rights, please contact us using the details below. We will respond within one month. There is no charge for making a request.

Complaints

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

How to contact us

If you have any questions about this policy, or would like to exercise any of your rights, please contact us: